Archive for June, 2010

Should I instruct a Solicitor or a Claims Management Company?

Monday, June 28th, 2010

All Solicitors are fully qualified legal professionals who are regulated by an independent authority – the Solicitors Regulation Authority.

Claims Management Companies on the other hand do not require any legal qualifications and may have no legal training at all. They developed rapidly from about 2000 in response to legal and regulatory developments.
The method of operation of some of these companies rapidly began to cause concern. The Government introduced voluntary registration but so few companies joined the scheme that this was made compulsory in April 2007.
All legitimate Claims Management Companies must now be registered with the Ministry of Justice. Since April 2007 more than one hundred claims companies have had their authorisations cancelled by the Ministry as part of an ongoing crackdown on firms who mislead the public.

Companies’ authorisations have been cancelled for failure to comply with the claims regulation conduct rules, including ignoring requests for information from the regulator, criminal convictions for fraud, persistently misleading marketing and non-payment of regulation fees.

Most Claims Management Companies operate by selling their work to other Solicitors, who may be based anywhere in the UK. These Solicitors are willing to pay fees of around £600 or more per case to Claims Management Companies because they have been unable to attract enough business through reputation alone and the likelihood is that they will not be based locally.

Sometimes there is no substitute for local knowledge. I was recently instructed by a client who had a fall close to our office. He initially went to a Claims Management Company in the area and was promised that he would get a good settlement fast. His case was then sold to a Cheshire based company who when faced with a denial of liability from the local authority advised our client that his case had insufficient prospects of success.

He then instructed me and it quickly became apparent that he had fallen over exactly the same defect in the highway that another of my clients had fallen over months earlier. It transpired that although the earlier accident had been reported, the local authority had failed to repair the defect. In the end the Local Authority admitted liability and paid my client £1950 in damages to settle the case.

If your case is sold to a Solicitor outside your area you will be denied the local knowledge and experience that often proves to be the difference between winning and losing.

If you would like to instruct an experienced, qualified professional to deal with your claim for personal injury, contact Gregory Abrams Davidson LLP on 0151 236 5000.

Emergency Budget 2010 – Better For Business?

Monday, June 28th, 2010

The Chancellor of the Exchequer, George Osborne may never deliver a more significant Budget speech than his first, last week, after just seven weeks in office.

The Government is faced with twin economic missions:

(1) Curbing public borrowing, and
(2) Encouraging growth in the private sector.

Missions Accomplished?

Describing his maiden Budget as “tough but fair”, Mr Osborne set out a strategy of fixing public finances through a balance of 77 per cent in spending cuts and of 23 per cent in tax rises.

In addition to public sector spending cuts (one of which is a 2-year freeze on public sector pay), there were, inevitably, hikes in personal taxation. The 2.5 per cent rise in VAT planned for January next year was the headliner. It was widely predicted and is estimated to generate £13 billion annually for the Government. The worry is that it may also dampen consumer spending and delay any recovery.

The increase in capital gains tax made its much-heralded bow, too, up to 28 per cent. Low and middle income tax payers were rewarded with a status quo rate of 18 per cent. The personal income tax threshold has begun its slow creep up to the £10,000 mark, edging up by £1,000 for next year.

“What about businesses?” I hear you ask.

Well, they fared relatively well and received the tax incentives they were seeking.

Corporation tax falls for both large companies (4 per cent over 4 years) and small companies (a 1 per cent drop next year). While the threshold at which employers start paying national insurance contributions is to rise by £21 a week.

Among a raft of initiatives George Osborne also extended the enterprise guarantee scheme, providing a boost for 2,000 small businesses, many of whom “struggle” to get credit. Under the scheme, the Government offers to guarantee 75 per cent of loans to small companies.

A temporary increase in the level of rate relief for small businesses for a year from October was also announced, with small tourism businesses receiving further tax concessions.

Mr Osborne said the cut in corporation tax would mean Britain would have “the lowest rate of any major Western economy, one of the lowest rates in the G20, and the lowest rate this country has ever known.”

It is the Chancellor’s hope that the path his Budget treads over the coming months and years, between trimming the public sector and encouraging the private sector to take up the reins of growth, will lead to a sustained economic recovery, and not a double-dip recession.

The Federation of Small Businesses (FSB) welcomed many aspects of the emergency Budget, but criticised the rise in VAT.

“The measures announced in the Emergency Budget will go a long way to reducing the deficit,” said John Walker, national chairman of the FSB.

“The increase in VAT to 20 per cent will, however, hurt small firms who will have to pass the increase on to their customers, unlike big business which can absorb the cost.”

The FSB also said it was concerned at Mr Osborne’s failure to reverse the rises in employer National Insurance contributions brought in by Labour last year.

Stephen Robertson, the director general of the British Retail Consortium, said: “Lowering corporation tax will support private sector investment and entrepreneurship. It also sends a positive message to the rest of the world that the UK has a competitive tax system which makes it a good place in which to do business.”

Let’s give our new Coalition Government a chance with this and hope whatever measures are taken help put the country as a whole back on its feet and in a better place than where we are today… After all, what other options do we have?

Advertising: The Never Ending Story

Friday, June 25th, 2010

Advertising Standards Authority (”ASA”) upholds complaint about “never-ending sale”

The ASA has upheld a complaint about an advertisement for a “retiree’s” clearance sale which did not have an end date.

The supposed “retiree” took out a regional press ad for Scarborough Racing Developments, stating “CLEARANCE SALE (RETIREMENT) Everything must go!”

The complainant – a reader of the regional paper – challenged the ad, contending that the claim was misleading and could not be substantiated. The reader said that the ad had appeared for more than a year and during that period, the advertiser had continued to buy stock.

The advertiser blamed the poor economic climate for the fact that his retirement process was taking longer and claimed he had to re-stock every-day consumables to help clear slow-moving items. He also said he had sought advice from his local trading standards authority (”TSA”) in connection with his advertisement and believed it was in line with their guidance.

The TSA informed the ASA that they did not consider it reasonable for the ad to still be appearing after 18 months.

Due to the sale continuing for longer than 6 to 12 months and the advertiser continuing to re-stock some items, the ASA ruled that the ad breached rules 7.1 (Truthfulness) and 16.8 (Availability of products) of the CAP Code.

The bottom line and the advice that I give to my clients, is that advertising sales without an end date, or claiming that you are about to cease trading when you are not, is likely to be an offence under the Consumer Protection from Unfair Trading Regulations 2008… Don’t do it, unless of coarse, it’s the truth!

If you or your business have any questions relating to Commercial or Media Law matters and would like a free consultation with a member of either Team, please contact us on 020 8209 0166. If you prefer, you can contact us by email at jabrams@gadllp.co.uk.

About GAD LLP’s Media Law Practice:

Gregory Abrams Davidson’s Media Department is experienced in acting for a variety of media, technology and entertainment companies, celebrities, sports personalities, investors and professionals involved in the sector.We cover many media-focused legal issues, including reputation management, privacy and defamation, Intellectual Property, Entertainment, I.T., telecommunications and E-Commerce, film, TV, music and publishing. We provide a reliable and efficient service, constantly striving to provide practical, commercial, cost-effective legal advice to achieve the right result for our clients in the shortest possible time.

BP + PR = :-(

Tuesday, June 15th, 2010

In an interview with a US news website Politico, US President Barack Obama drew an anology between the BP oil spill and 9/11,  declaring; “…In the same way that our view of our vulnerabilities and our foreign policy was shaped profoundly by 9/11…I think this disaster is going to shape how we think about the environment and energy for many years to come.

The comparison is an interesting one, yet whilst the full effects of this unprecedented financial, legal, regulatory and environmental crisis are not yet known, there are a few certainties:

1) Almost £60bn has now been wiped off the company’s market value, since the Deepwater Horizon rig sank killing 11 men and triggering the disastrous leak on April 20, and

2) BP’s reputation and corporate structure hangs in the balance, whilst the company’s board, PR reps, crisis managers and engineers scramble to fix the mess.

To this second point, although we have heard the occasional “positive” whisper in the media about increased levels of oil being recovered, sadly for BP, its shareholders, the Gulf State residents and businesses and unforgettably, the region’s marine life, most of the news is negative.

Over the past three weeks, my attention has been drawn to a spoof Twitter news-feed, from the twitter account “@BPGlobalPR”. This is not actually official “BP speak”. The sarcastic news feed has been set up by an individual or group passing themselves off as the BP publicity machine. It is effectively “by the people, for the people”.

“@BPGlobalPR” has been mocking the company with feeds such as; “Just got 100k followers and our oil is headed to Florida. You know what this means… WE’RE GOING TO DISNEYWORLD!” and ”Yes, our ’spill’ is a ‘trickle’ and ‘hurricanes’ are ‘drizzles’. Hope it doesn’t ‘drizzle’ on our ‘trickle’. That’d be a ‘pickle’.

These are not exactly the messages a company wants to be associated with as it continues to work on containing the oil spill and for good reason, BP hasn’t seen the funny side and has decided to take action by going directly to Twitter. It scored a minor victory, of sorts, as now BPGlobalPR must state on its feed that it is “not associated with Beyond Petroleum”. The official BP account is “@BP_America”.

It appears however, that the damage has been done; BP_America has a mere 13,000 followers, whilst the spoof Twitter stream has over 164,000!

Satirical Twitter accounts are nothing new. Twitter has proven itself to be such a great platform for satire and has developed a very clear policy for parody, commentary, and fan accounts. “Tweeters” can’t use the exact same name as the subject they’re parodying and their bio must explicitly state that the account is not associated with the real person, company, or organization.

What this episode tells us is that (a) we are too reliant on oil! and (b) that businesses and high profile individual who are in the public eye and are therefore public targets, need to be aware of what the public are writing and broadcasting about them as much as possible. We advise a proactive approach, coupled with a robust response at the earliest possible opportunity.

Reputation Management is about both managing reputational risk and knowing how to deal quickly and effectively with a problem as soon as it arises. Remember the words of Theodore Roosevelt: “In any moment of decision the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.

If you or your business have any questions relating to Media Law or Reputation Management matters and would like a free consultation with a member of our Media Law Team, please contact us on 020 8209 0166. If you prefer, you can contact us by email at jabrams@gadllp.co.uk.

About GAD LLP’s Media Law Practice:

Gregory Abrams Davidson’s Media Department is experienced in acting for a variety of media, technology and entertainment companies, celebrities, sports personalities, investors and professionals involved in the sector.We cover many media-focused legal issues, including reputation management, privacy and defamation, Intellectual Property, Entertainment, I.T., telecommunications and E-Commerce, film, TV, music and publishing. We provide a reliable and efficient service, constantly striving to provide practical, commercial, cost-effective legal advice to achieve the right result for our clients in the shortest possible time.

“Miss the Boat” and you may need a 1883 case to save the day (Re Perrins, Perrins v Holland [2009])

Monday, June 14th, 2010

It is to state the blindingly obvious that a testator must be mentally capable of making a will. The time for satisfying the test of capacity is the time of execution of the will. However, under the principle in Parker v Felgate (1883), it suffices if the testator had capacity at the time when he gave instructions for his will, provided that:

  • it is prepared in accordance with his instructions; and
  • at the time of its execution, he is capable of understanding, and does understand, that he is executing a will for which he had given instructions.

In Parker v Felgate, the testatrix had given instructions for her will in July 1882. In August, she fell into a coma, from which she could be roused to answer questions. She executed her will on 29 August. She neither remembered nor understood the instructions she had given, but she was capable of understanding, and did understand, that she was engaged in executing the will for which she had given instructions. Based on these findings, the court approved the will.

The modern case of Re Perrins concerned a challenge to a will of Robert Perrins by his son, David, on the ground that Robert lacked testamentary capacity.  

FACTS:

In 1991, Robert was diagnosed as having multiple sclerosis. In 1994, he had  made a will leaving his estate to David. The timetable of events was then as follows:

  • On 5 April 2000, a legal executive with 40 years experience in dealing with wills and probate, attended upon Robert at his home. He had been asked to do so as Robert wanted to make a will and to execute an enduring power of attorney (EPA). Although communication was not easy, Robert was able to make his wishes clear: he wanted to leave his estate to Anne (whom he described as his carer) or, if she should predecease him, to David and Robert’s brother.
  • On 12 April 2000, draft will and EPA  sent to Robert.
  • On 31 May 2000, a further copy of the draft will was sent out. Robert did not reply.
  • On 29 June 2000, a home visit by another member of the Law firm raised issues about possible amendments to the draft Will.
  • On 6 July 2000, further chaser was sent to Robert.
  • On 25 June 2001, a letter was sent to Robert stating that it was assumed that he did not want to proceed with the will. This prompted a telephone call from Anne on the following day. A fresh copy of the will and EPA were sent out
  • On 26 September (some 18 months later!)- The will was executed by Robert in the car park of the Solicitor’s office.

Robert died on 31 January 2003. His estate consisted mainly of his bungalow.

David challenged the will on the grounds of capacity. He submitted that its contents demonstrated a lack of capacity: it was accepted that there had been no estrangement between Robert and David and, accordingly, the latter submitted that it was irrational for his father to have left him nothing.  

HELD:

The relationship between Anne and Robert was a physical and loving one (and more than just “carer”).The only asset of any significance was the bungalow. In order to make any provision for David, the bungalow would have to have been sold. Given the nature of Robert’s relationship with Anne, it was not irrational for him to have wanted to provide her with a roof over her head. “On the contrary, the rationality of Robert’s dispositions is a pointer towards testamentary capacity at the time when he gave instructions”, said the judge.

Following Parker v Felgate, what is necessary is that the testator knows that he is making a will and believes that it is the will for which he has previously given instructions.

After assessing the evidence on capacity, Justice Lewison was satisfied that Robert had testamentary capacity on 5 April 2000, when he gave instructions for the will, but was not satisfied that he still had such capacity on 26 September 2001, when he executed the will. Therefore, but for the principle in Parker v Felgate, he would have pronounced against the will.

When he executed the will, Justice Lewison held that Robert understood that he was executing a will. Although he could not recall the instructions given in April 2000, he did find that:

  1. Robert had testamentary capacity when he gave instructions for the will;
  2. that the will reflected those instructions;
  3. that his instructions remained unchanged at the date the Will was executed; and
  4. that he knew and approved the contents of the will that he executed.

The Will was accordingly admitted to Probate, Anne inherited the Estate (and retained the roof over her head) and the son David took nothing

 

The lesson, if there is one to be learned, is to appreciate that medical conditions can offer a disgruntled beneficiary the opportunity to challenge a Will upon the grounds of lack of testamentary capacity. Excessive delays only help to play into the hand of a challenger. The emotional burden faced by people with serious long term illness’s and the pressure shouldered by careers cannot be over-stated. However, it is essential to prioritise the successful completion of legal documentation in order to ensure that clear wishes for the benefit of loved ones are fulfilled in a manner that cannot raise doubt or challenge. It really is a case of strike whilst the “iron is hot”. All too often the “to do list” is put to one side due to daily practical problems. We have all been there, but you could possibly “miss the boat” at your peril and be faced with the prospect of raising ancient case law to win the day,

A “Toothless” Will-Writing Code!

Friday, June 11th, 2010

Solicitors have for a long time warned against the dangers and misconceived cost savings in Clients utilising the services of unregulated will writing companies run by non-qualified individuals.

Even with a newly announced voluntary code of practise approved by the Office of Fair trading (OFT) for non-lawyer will writing companies, there is little to suggest that the public will receive any greater protection.

Any one wishing to utilise the code must pass an entrance exam, provide consumers with a cooling off period and complete work within a mutually agreed time frame. It hardly needs pointing out that any such “entrance exam” is likely to be a set of multiple choice questions undertaken after a ½ day “intensive” course – a “hurdle” to any member of the public who wishes to claim to be competent to write a will that has no comparison to the 7 years of training a qualified lawyer will have undertaken, let alone the additional  20 years plus of experience contained within the Probate department of GAD post qualification.

It is all too telling that given this code lacks any serious sanctions to for breach (a will writer can merely drop the scheme and set up again the following day with the same letter-head (minus the logo)), the Scots, never a Country to shy away from true consumer protection, have rejected such a scheme and instead intend to place all non-lawyer will writers under a compulsory regulation scheme akin to the standards imposed upon qualified Lawyers.

Even the most “simple” of instructions between Husband and Wife, wishing to leave everything to each other and then the children, understates the complexity of underlying issues involved in every set of instructions. The Lawyer will address questions of property ownership, tax consequences and potential claims. A blinkered approach by a non-qualified writer may appear to be “just the ticket” – but ask no questions and tell no lies! A thorough examination of your circumstances and targeted enquiry into particularly relevant circumstances within your property and family affairs will ensure that the Lawyers at GAD deal with ALL the issues that need to be addressed within your instructions. AND, all of this will be undertaken at our highly competitive fixed fee rates with the added bonus and security of Law Society backed protection.

Our department has been instructed upon many occasions to deal with the “fall-out” created by will-writing companies. Besides the obviously poorly drafted document that doesn’t actually achieve the aims and wishes of the deceased, we encounter:

  • Executorship appointments that are either defective or impose excessive charges to the Estate
  • “Hidden charges” for the release of a will from a companies storage facility (having discovered that prior to death the Testator was actually paying a storage fee of up to £25 per annum) – We at GAD store all our clients will for FREE within our Deeds Storage Facilities.
  • Or worse still, we find that the purported will has never actually been completed (the drafts having been sent out with confusing instructions and no  follow up) – at GAD all our wills are executed, under supervision, within our own offices to ensure the technical formalities are complied with to the “letter”.

On the topic of Reputation…

Thursday, June 3rd, 2010

Benjamin Franklin was quoted as saying:

“It takes many good deeds to build a good reputation, and only one bad one to lose it.”

In response to recent calls by Liberal Democrat peer and barrister Lord Lester to modernise UK libel laws, I have decided to focus this entry on one element of libel – Reputation.

A good reputation in business is established by gaining and retaining the confidence and trust of a business’s stakeholders (customers (or in the case of Apple Inc., worshippers), suppliers, employees, and of course, shareholders). Although some business reputations may be gained over a relatively short period of time (consider Google and Facebook), most frequently it takes longer to maintain trust and confidence of stakeholders through differing economic cycles.

You need look no further than the recent travails of Toyota and more latterly, BP to realise that business reputations, though hard to win are quickly lost. Loss of confidence by any group of stakeholders, particularly consumers and shareholders, can quickly lead to the decline of any enterprise (though it should be noted that we have no idea as to the long-term impact to both BP & Toyota – time will tell), most strikingly in service businesses such as professional services or finance. Remember Arthur Andersen LLP?

Reputational Risk

Without a reputation, you have no business; therefore reputation is important to any enterprise.

Although reputation is an intangible, it is a highly prized, invaluable asset, which is intrinsically linked to the goodwill of the business. It is viewed as the most critical risk and a key source of competitive advantage as products and services become more replicated and less differentiated.

Good reputational risk management is achieved by managing all other risks satisfactorily. However, changes in business practices arising from increasing governance, red tape, legal and regulatory influences have made companies more vulnerable to reputational damage. Equally, the pervasiveness and intrusiveness of media (particularly social media) and communications industries has intensified the focus on both corporate and high profile individual reputations.

You = Brand

As a celebrity or other high profile individual, you are your brand.

In today’s celebrity-obsessed, paparazzi-filled world, actions are microscopically scrutinised to stalker-esque levels, with the mainstream and social media ready to pounce on the slightest chink in celebrity armour. Although for some, any publicity is good publicity, for others (who shall remain nameless), this is not always the case… their names are added to the proverbial “Where are they now?” lists and consigned to nostalgia conversations and the occasional pub quiz.

Celebrity reputational management is therefore a must in order to retain a degree of control of both on and off-line media. Whether you are selling books, music, movies or lending your voice or likeness to market someone else’s products or services, you are the commodity and – for the benefit of you, your family, friends and other “stakeholders” – your reputation and character must be protected.

Reputational Management Basics

Managing reputations comes from the top. In a business, this runs from the CEO, Board of Directors, senior management downwards. If you are a high profile, public personality, then it starts with YOU.

Key elements of managing reputational risk:

  • Prompt and effective Communication with stakeholders – shareholders, employees, customers, fans (for individuals) and suppliers.
  • Proactive monitoring approach… Prevention is more effective than the cure!
  • For businesses, strong and consistent controls on governance, legal and ethical compliance, which for individuals, can be translated to mean: Don’t break the law.
  • Establish a crisis management team with a clear plan in order to deal with a problem as soon as it arises.

It has been said that “a moment lasts all of a second, but the memory lives on forever.” This is particularly apt when considering reputational risks. Once tarnished, a reputation is difficult to repair and often, other areas of the enterprise will suffer.

If you or your business have any questions relating to legal reputational issues and would like a free consultation with a member of our Media Law Team, please contact us on 020 8209 0166. If you prefer, you can contact us by email at jabrams@gadllp.co.uk.

About GAD LLP’s Media Law Practice:

Gregory Abrams Davidson’s Media Department is experienced in acting for a variety of media, technology and entertainment companies, celebrities, sports personalities, investors and professionals involved in the sector. We cover many media-focused legal issues, including reputation management, privacy and defamation, Intellectual Property, Entertainment, I.T., telecommunications and E-Commerce, film, TV, music and publishing. We provide a reliable and efficient service, constantly striving to provide practical, commercial, cost-effective legal advice to achieve the right result for our clients in the shortest possible time.